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  1. What types of products does Gotik Inc. offer?

    • Gotik Inc. specializes in a range of renewable energy solutions, including portable power stations, home backup systems, solar panels, and related accessories. Our products cater to a variety of needs, from personal use to larger-scale energy requirements.
  2. How do I place an order?

    • Orders can be placed directly through our website. Simply select the products you wish to purchase, add them to your cart, and follow the checkout process to complete your order.
  3. What payment methods do you accept?

    • We accept various payment methods, including credit/debit cards, Shop Pay, PayPal, Google Pay, Meta Pay, and Venmo.
  4. Can I cancel or modify my order?

    • Orders can be cancelled or modified within 48 hours of placement. Please contact our customer service immediately if you need to make a change to your order.
  5. How does Gotik Inc. handle shipping?

    • We partner with reliable carriers like USPS for shipping. Free local delivery is available within 30 miles of our warehouse. For other locations, shipping costs and delivery times will vary based on the destination and size of the order.
  6. Do you offer international shipping?

    • Yes, we do offer international shipping. Please note that shipping costs, delivery times, and customs duties may vary based on the destination country.
  7. What is your return policy?

    • We accept returns within 14 days of receipt, provided the items are in their original condition. Some items may incur a restocking fee. Please refer to our Return Policy for more details.
  8. How do I process a warranty claim?

    • If you encounter any issues with our products, please contact us with your order number and details of the issue. Warranty periods vary by product, and our customer service team will guide you through the claim process.
  9. Is my personal information secure with Gotik Inc.?

    • Absolutely. We take data protection seriously and use state-of-the-art encryption to safeguard your personal information. For more details, please read our Privacy Policy.
  10. How can I get in touch with customer service?

    • Our customer service team can be reached at service@gotik.co or 747-222-7121. We are available to assist you with any inquiries or issues.