Gotik Inc. Privacy Policy
Last Updated: 12/15/2023
Introduction Welcome to Gotik Inc. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and disclose information about our customers and website visitors.
Information Collection
- Personal Information: We collect personal information that you provide to us. This may include your name, email address, phone number, shipping address, and payment information.
- Usage Data: We automatically collect information when you use our website, such as your IP address, browser type, browser version, the pages of our website that you visit, the time and date of your visit, and other diagnostic data.
Use of Information We use the information we collect to:
- Process and fulfill orders
- Communicate with you about your orders, inquiries, and our services
- Improve and personalize your shopping experience
- Comply with legal obligations
- For marketing purposes, with your consent
Sharing and Disclosure
- We may share your information with third-party service providers who perform services on our behalf, such as payment processing, order fulfillment, and data analysis.
- We do not sell your personal information to third parties.
- We may disclose your information if required by law or in response to valid requests by public authorities.
Data Security We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure.
Your Rights Depending on your location, you may have certain rights regarding your personal data, including:
- The right to access, update or delete the information we have on you.
- The right of rectification.
- The right to object.
- The right of restriction.
- The right to data portability
- The right to withdraw consent
Cookies and Tracking Technologies We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
Third-Party Links Our website may contain links to other sites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Children’s Privacy Our service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18.
Changes to This Privacy Policy We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
Contact Us If you have any questions about this Privacy Policy, please contact us:
- By email: service@gotik.co
- By phone: 747-222-7121
- By mail: 5308 Derry Avenue, Suite G, Agoura Hills, CA
Warranty Policy
Warranty Period
GOTIK warrants that the product will be free from defect in workmanship and material to the original consumer purchaser.
The warranty period starts on the date of purchase by the original consumer purchaser,
- For the product of portable power station, the warranty period varies from 24 months to 72 months.
- For the product of home backup system, the warranty period varies from 48 months to 60 months.
- For the product of solar panel and accessories as cable, charger etc, 12 months is provided for the warranty service.
No warranty for gifts product and Warranty period may vary by country subject to local laws and regulations.
Warranty Statement
Any defects in material, workmanship of your product will be covered after you provide any valid proof of purchase and information including but not limited to:
- A purchased order number made through GOTIK official stores.
- Sales invoice or order confirmation email that clearly shows the description of the product, its price, and sales channel.
Note: The limited warranty is restricted to the country of purchase. The warranty will be invalid on the items once they are taken or shipped to other countries.
Exclusions of Warranty
1. Misused, abused, damaged by accident or damaged due to force majeure (e.g. lightning strikes, tornadoes, hurricanes, etc.);
2. Unauthorized modification, repair, dis-assembly or operation not in accordance with the official instructions or manuals;
3. Purchased from unauthorized resellers;
4. Use for special application other than normal consumer use;
5. Lost, stolen or full refunded product;
6. Any defect or damage caused by exposure to excessive heat, cold, liquids or other external causes;
7. Invalid proof of purchase;
8. Warranty period expired
9. The battery model on the warranty certificate does not match the actual item;
10. Unauthorized alteration on the warranty certificate;
11. Product wear and tear through the usage of time.
Return and Refund
- Order Cancellation:
Order Cancellation can be requested by customer within 48 hours after placing an order by email or phone with the GOTIK official store. If the product has been shipped, an intercept fee will be charged.
- 30 days money-back guarantee will be automatically credited to your order.
Claim Process
- Please contact us via Email: service@gotik.co, Monday through Sunday, for any assistance with the product.
- For any warranty claims, service performed by GOTIK or local authorized service partner, subject to the options below:
- Repaired by GOTIK service center, or
- Swap for a replacement product with equivalent specifications according to model and service life
- In case of replacement, a refurbished model of equal value may be provided and the delivery of the replacement will be arranged within 7 business days (subject to changes caused by force majeure) after confirming the defective item has been received at GOTIK warehouse.
- A swap product assumes the remaining warranty of the original product or thirty (30) days from the date of replacement, whichever is greater.
- For any out of warranty claims, please priorly contact GOTIK service for more details.
Warranty Extension
- The warranty extension is now only applicable for the model of AC200MAX, AC200P or B230 purchased from GOTIK official website with protection against damage without service fee.
Disclaimer of Implied Warranties
This limited warranty is in lieu of all other expressed or implied warranties, including any warranty of fitness for a particular purpose or use and any implied warranty of merchantability otherwise applicable to GOTIK portable solar generators. GOTIK and its affiliated companies shall not be liable for any special, incidental or consequential damages, including lost profits. There are no warranties extended other than as provided herein.
This limited warranty may be modified only by GOTIK. Any implied warranties allowed by law shall be limited in duration to the terms of the express warranty provided herein. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
This warranty gives you specific legal rights. You also have other rights from state to state. GOTIK only liability shall be the repair or replacement as stated above.
Contact Information For any queries regarding our Shipping Policy, please contact us at:
- Email: service@gotik.co
- Phone: 747-222-7121
- Address: 5308 Derry Avenue, Suite G, Agoura Hills, CA
Shipping Policy
Last Updated: 12/15/2023
Overview Thank you for shopping at Gotik Inc. The following terms and conditions constitute our Shipping Policy.
Domestic Shipping Policy
Shipment Processing Time
- All orders are processed within 48 business hours.
- Orders are not shipped or delivered on weekends or holidays.
- In cases of a high volume of orders, shipments may be delayed by a few days.
Shipping Rates and Delivery Estimates
- Shipping charges for your order will be calculated and displayed at checkout.
- Free local delivery is available within 30 miles of our warehouse.
- Estimated delivery time varies based on your location and the shipping carrier.
Shipment Confirmation and Order Tracking
- You will receive a Shipment Confirmation email containing your tracking number(s) once your order has shipped.
Customs, Duties, and Taxes Gotik Inc. is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages Gotik Inc. is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
International Shipping Policy
We offer international shipping to various countries. However, there are restrictions on some products, and some products cannot be shipped to international destinations.
International Shipping Rates and Delivery Estimates
- Shipping charges and delivery estimates for international orders will be calculated and displayed at checkout.
- The customer is responsible for any additional customs clearance fees.
Returns Policy Our Return Policy provides detailed information about options and procedures for returning your order.
Contact Information For any queries regarding our Shipping Policy, please contact us at:
- Email: service@gotik.co
- Phone: 747-222-7121
- Address: 5308 Derry Avenue, Suite G, Agoura Hills, CA
Return Policy
Return and Refund
GOTIK is obligated to provide the return service to all customers. The return service is currently available to the country of purchase.
If the item is purchased from the GOTIK official store, the authority to request return or refund is permitted.
If the item is purchased from distributors of GOTIK, may follow the distributor policies. Please contact your distributor for further information.
Return and refund policies may vary according to local laws and regulations.
Order Cancellation
Customers can request an order cancellation within 48 hours after placing an order by email or phone with the GOTIK official store.
However, if the product has already been shipped, a $25 intercept fee will be charged.
Please note that a transaction fee may be charged based on the payment channels after the product has been shipped.
Lost / Damaged Products Received
- If the product was not delivered or lost, please immediately contact us.
- If the product you received was damaged, or if you receive an incorrect or incomplete product, please immediately contact us with proof of videos and/or pictures.
30-Days Money-Back Guarantee
- Within 30 days of the purchase, if you are unsatisfied without quality issues, you have the authorization to refund after return the items complete, unused and in the original package. However, you are responsible for the double shipping cost with two options below:
- RMA provided by GOTIK Customer Service
Once the item is received at GOTIK warehouse and the validity is confirmed, the shipping cost for return will be deducted from the refund.
2.Self-paid Return
Please contact GOTIK Customer Service to get return details.
- If 30 days have passed since the purchase, full refund cannot be offered.
- Double shipping fee will be deducted from the original payment if you reject the shipments.
NOTE: For products that have been used, we reserve the rights to refuse the return.
Return Process
- Please contact GOTIK Service for assistance to proceed the return process with proof of purchase provided and merchandise authorization (RMA) number for return.
- Please follow the instructions guided by GOTIK service on how to properly pack and return the product safely.
Refund
- For Non-quality issues, refund is provided following the “30 Days Money-Back Guarantee ”.
- For quality issues, partial refund may be provided according to the usage time of the device after 30 days of the purchase.
- Refund will be processed within 14 business days after the product is returned to GOTIK warehouse with a refund notification to customer email address.
Note: Please contact us if the refund is not received within 14 business days.
Contact Information For any queries regarding our Shipping Policy, please contact us at:
- Email: service@gotik.co
- Phone: 747-222-7121
- Address: 5308 Derry Avenue, Suite G, Agoura Hills, CA
Terms and Conditions
Last Updated: 12/15/2023
1. Introduction Welcome to Gotik Inc. These Terms and Conditions form a legally binding agreement between you and Gotik Inc. regarding your use of our website, services, and purchase of our products. By accessing our website, you agree to comply with and be bound by these Terms.
2. Website Use
- Access: Users are granted a limited license to access and use our site for personal shopping.
- Prohibited Activities: You must not misuse our website by knowingly introducing malware, engage in data mining, data harvesting, or disrupt the operational performance of our website.
3. Intellectual Property Rights
- Content Ownership: All content on our website, including text, graphics, logos, and images, is the property of Gotik Inc. or used under license.
- Use Restrictions: Content may not be copied, reproduced, or used for commercial purposes without express permission.
4. Sale of Goods and Services
- Contract Formation: A contract between you and us is formed when you place an order and we accept it.
- Product Descriptions: We endeavor to ensure that all product descriptions are accurate. However, errors may occur.
5. User Accounts
- Account Creation: Users may be required to create an account to access certain features.
- Responsibility: You are responsible for maintaining the confidentiality of your account information and for all activities under your account.
- Account Termination: We reserve the right to terminate or suspend your account at our discretion.
6. Pricing and Payment
- Prices: All prices are subject to change without notice.
- Payment Methods: We accept various payment methods, including credit cards and digital wallets.
- Billing Information: Must be accurate and complete.
7. Shipping and Delivery
- Delivery Estimates: Are provided as a convenience and are not guaranteed.
- Shipping Restrictions: We reserve the right to refuse shipping to certain locations.
8. Returns and Refunds
- Return Policy: Governed by our Return Policy, which forms a part of these Terms.
- Refunds: Eligible refunds will be processed in accordance with our Return Policy.
9. Privacy Policy
- Our Privacy Policy explains how we handle your personal data and is incorporated into these Terms by reference.
10. Limitation of Liability
- Damages: Gotik Inc. shall not be liable for any indirect, incidental, special, or consequential damages.
- Liability Cap: Our total liability shall in no event exceed the total amount paid by you for the product.
11. Indemnification
- You agree to indemnify and hold harmless Gotik Inc. and its employees, from any claim or demand made by any third party due to your use of the site.
12. Dispute Resolution
- Governing Law: These Terms are governed by the laws of California.
- Arbitration: Any dispute or claim arising out of these Terms shall be resolved by binding arbitration.
13. Changes to Terms
- We reserve the right to modify these Terms at any time. Continued use of our website after changes constitutes acceptance.
14. Miscellaneous
- Force Majeure: We are not liable for any failure to perform due to circumstances outside our control.
- Severability: If any part of these Terms is held unenforceable, the rest remain in effect.
- Waiver: No waiver of any term is deemed a further or continuing waiver of such term.
15. Contact Information
- For any questions or concerns, contact us at service@gotik.co or 747-222-7121.